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SHIPPING POLICY

Thank you for visiting and shopping at PawVibes! We are dedicated to providing a smooth and transparent shipping experience for our customers worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Estimates & Delivery Times
Because we work directly with top global manufacturers to bring you curated pet products, our items are shipped internationally. Estimated delivery times depend on your location:
- United States & Canada: 7–14 business days.
- United Kingdom & Europe: 8–15 business days.
- Australia & New Zealand: 10–18 business days.
- Rest of the World: 12–20 business days.

*Please note that these are estimates only. Actual delivery times may vary due to customs clearance procedures or seasonal carrier delays (such as holidays).*

3. Shipping Rates
We offer Free Standard Shipping worldwide on all orders, with no minimum purchase required. 

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active and trackable within 48–72 hours of shipment. You can track your package directly through our website tracking page.

5. Customs, Duties, and Taxes
VANDORRA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, most orders under the customs threshold (such as $800 for the US) will pass through customs without any additional charges.

6. Lost or Damaged Packages
If your order arrives damaged or if a package is confirmed lost by the carrier, please contact our support team immediately at komery1993@gmail.com with photos/videos of the issue. We will review your claim and arrange a free replacement or a full refund as quickly as possible.